Support Your Clients Can Count On, Branded As Your Agency
Your clients get 56-second response times and 95% satisfaction from HL-certified humans backing up AI. They see your agency. They never see us.
Book a 15-Min Support Call →Every Hour You Spend on Support
Is an Hour You're Not Selling
You got into this to grow an agency, not to answer "why is my workflow broken" at 11pm. Support is where agencies stall out between $10K and $50K per month.
The agencies scaling past $100K/month didn't find better clients.
They stopped being the support team.
AI First Response. Humans When It Matters.
Your clients get instant answers on simple questions and real people on complex ones. No phone trees. No "please hold." No "that is outside our scope."
AI takes the first swing
Our AI handles common questions instantly using our 2,000-article knowledge base. Roughly 60% of tickets never need a human.
HL-certified humans step in
When AI can't solve it, a real HighLevel Certified agent picks it up. Average first response: 56 seconds. 24 hours a day, 7 days a week.
2,000-article knowledge base
Our white-label article library sits behind every ticket. New articles added weekly as HighLevel ships features. You get the updates automatically.
Wherever Your Clients Ask, We Answer
Numbers We Actually Hit
Support That Actually Feels Like An Upgrade
I really appreciate everyone at Extendly! The support team is amazing, the training team, Carolina & Andre, they are so helpful. The onboarding team is great and the Training and resources are outstanding. I am very happy that I found you! Thank you Charles Higgins for the Referral to Extendly!
I love the team at Extendly. How amazing to have immediate 24/7 support for me and my clients rather than needing to jump through the hoops of trying to find GHL support on a Zoom call.
Love using Extendly for my business! It was so easy to customize the design of my agency and the onboarding with them was thorough. I have the lowest tier plan and it still is amazing for what I need. Thank you for an awesome onboarding, Carolina!
See Our Support In Your Agency Shoes
15 minutes. We ask about your client mix and current support setup, then show you how it would work for your agency specifically.
Frequently Asked
How does white-label work? What does my client see?
Your client sees your agency. Your logo, your email domain, your chat widget colors. When they open a ticket, the portal is branded as yours. Our agents sign responses as your team. They never see or hear the word "Extendly" anywhere. Full separation.
What channels do you actually cover?
Live chat (in-app or embedded on your site), email, Zoom calls for complex issues, full ticketing system, white-label knowledge base (2,000+ articles), and in-app tooltips inside HighLevel. We also handle escalations that need a real screen share.
Is it a bot or a real human?
Both. Our AI answers the easy 60% instantly using our knowledge base. Anything the AI can't solve gets routed to a HighLevel Certified human within seconds. Your client never hits a dead end and never gets stuck with a bot that can't help them.
What happens when there's an emergency at 3am?
Someone picks it up. We run 24/7 with HL-certified coverage across time zones. For genuinely urgent issues (workflow is down, client can't send SMS, integration broke), a human is on it inside minutes, not hours.
Do your agents know all of HighLevel's features?
Every agent is HighLevel Certified before they take a single ticket. Our 2,000+ article knowledge base is updated weekly as HighLevel ships new features. When HighLevel rolls out a breaking change, our team knows about it before your clients ask.
What if I need to take a ticket back internally?
Easy. Every ticket has full audit trail and handoff notes. You can reassign to yourself or a team member at any point. We train your agency team on the portal during setup so handoffs are a single click.
Book a 15-minute call.
See how it fits your agency.
No deck. No 60-minute pitch. We ask about your current support setup and show you what ours would look like for your clients.
Book a 15-Min Support Call →