🚨 Another Sneak Peek: Discussions Is Coming to Extendly OS! 🚨

Set to launch mid-June (or sooner), Discussions brings together AI and human support conversations into one place inside your Extendly OS app. No more digging through multiple tools or emails.

Here’s what you can expect:

• View full chat history from both AI and human support

• Track rollover to live agents in real-time

• See status, timestamps, message counts, and resolution details

• Easily toggle between AI and Human chats

• Coming soon: Tickets, live agent chat, supervisor “ghost mode” + agent whisper mode!

Whether it’s a sales question, setup issue, or feature request, Discussions gives you total visibility into your customer interactions, so nothing slips through the cracks. This is just the first step of what’s to come with this feature. We’re leveling up from here.

Let us know what else you’d like to see — we’re building this with you, for you.

Watch the demo here:

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