AI Support for Agencies Is Changing Everything: Extendly’s November 2025 Town Hall Recap

If you run a marketing agency or SaaS built on GoHighLevel, this update matters to you.

Extendly just revealed new data showing how AI Support V2 and ExtendlyOS are helping agencies scale faster, cut costs, and deliver nonstop white-label service to their clients.

The Big Wins

• AI Support V2 handled more than 6,000 chats in October, with about 3,000 handoffs and 60,000 messages exchanged.
  

• Support is faster than ever: 95% CSAT, 55-second first reply, and an average 1.5-minute response time.
  

• Knowledge Base grew with 37 new and 114 updated articles, including full refreshes for the latest GoHighLevel interface.
  

• Dashboards are now in beta, showing both AI and human support metrics. Soon you’ll be able to view them right inside HighLevel.
  

• 95% of accounts are already live on Support V2, with the ExtendlyOS Freemium rollout launching next.
  

• Onboarding scored 94% satisfaction and next-day availability. Most clients start seeing results in 72 hours.
  

Don’t miss it: Black Friday AI Webinar on Nov 18 @ 9 a.m. PT. 👉 Register here

AI + Human Support That Scales With You

Extendly’s hybrid AI Support model helps agencies grow without hiring more staff.

AI handles quick questions instantly. Humans step in when needed. Together, they cut response time by half and keep clients happier longer.

Every conversation happens under your agency’s brand through ExtendlyOS. So your clients get 24/7 white-label support that looks 100% like you.

Always-Updated Knowledge Base for GoHighLevel Agencies

GoHighLevel moves fast. So does Extendly.

The Knowledge Base team rolled out dozens of new and refreshed articles this month, focusing on Contacts and Conversations.

By mid-December, every major section will reflect the newest GoHighLevel updates.

Each article comes with built-in Q&A pairs, so your clients can find clear, accurate answers anytime.

Dashboards Designed for Agency Clarity

Numbers tell the story. The new ExtendlyOS dashboards show live data on AI chats, human handoffs, satisfaction scores, and resolution speed.

Soon, agencies will be able to embed these dashboards directly inside their GoHighLevel CRM, making it easier to monitor performance without switching tools.

Freemium Is Almost Here

The ExtendlyOS Freemium plan is the next big milestone.

It’s designed to help agencies explore the power of ExtendlyOS—AI Support, knowledge base tools, and analytics—at no cost.

Once it’s live, anyone will be able to experience the full platform before upgrading, making it easier than ever to start scaling with AI.

What’s Next for Extendly

Freemium rollout is coming soon.
The ExtendlyOS Freemium plan will open the door for agencies to explore Extendly’s full suite of tools. The AI Support, Knowledge Base, SOP Generator, and Dashboards, all at no cost. It’s built to give every agency a hands-on experience before upgrading, making it easier to see how 24/7 white-label support and automation fit into their business. Freemium will launch once the final technical updates wrap up, which should be very soon, so stay tuned for the public release.

Sentiment tracking and deeper analytics are on the way.
The dashboards in beta already track response times, satisfaction scores, and handoff rates, but the next update goes even further. Extendly will start layering in sentiment analysis to show how clients actually feel about their interactions, plus expanded reporting on resolution trends and performance across sub-accounts. The goal is simple: help agencies see what’s working, fix what’s not, and prove the value of AI Support with real numbers.

More done-for-you AI webinars and live coaching calls are lined up through year-end.
Expect more step-by-step trainings designed to help agencies sell, package, and deliver AI services. The upcoming Black Friday AI Business Webinar on November 18th kicks things off, followed by additional workshops in December focused on using ExtendlyOS and HighLevel’s newest AI tools. Weekly coaching calls will continue to give agencies direct access to the Extendly team for strategy, setup, and support.

Join the Black Friday AI Business Training

Discover how top agencies are packaging and selling AI services using Extendly’s white-label systems.
📅 November 18th at 9 a.m. PT
👉 Register here

Watch the Full Town Hall Replay

If you missed the live session, catch the full recording and see all the updates in action:
👉 https://extendly.com/welcome-to-the-future-of-support

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