October Extendly Town Hall Recap | ExtendlyOS, AI Support & HighLevel Growth

~5 min read

Introduction

The October Extendly Town Hall delivered big updates for SaaS agencies and HighLevel partners. From funnel optimization to affiliate growth and the launch of Support AI V2, the Extendly team showed how agencies can scale smarter with AI and white-label support. Here are the highlights you need to know.

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Funnels & Trial Conversions

Extendly has moved from traditional free trials to coupon-based trials, giving agencies a more accurate picture of conversion rates. Zak explained, “We have a true trial conversion to track now. We’re not using trials for the wrong reasons — this gives us cleaner data and better results.”

This change removes inflated sign-ups and ensures agencies see which prospects are truly committed. For SaaS owners, it’s a reminder that optimizing your trial strategy isn’t just about more sign-ups — it’s about better data that drives sustainable growth.

Affiliates as a Growth Channel

Beant highlighted affiliates as one of Extendly’s top two growth drivers. With affiliates, agencies can tap into new audiences without the heavy spend of traditional marketing. Instead of only relying on ads or direct sales, affiliates create a scalable, low-risk revenue stream.

For agencies, this model is a proven way to grow faster while rewarding partners for bringing new clients into the ecosystem.

ExtendlyOS Freemium Plan: Marketplace Leader

The ExtendlyOS Freemium Plan has climbed to the #1 spot in the HighLevel Marketplace. Agencies can now instantly access:

• Branded Help Center widget
  

• Support AI V2
  

• White-labeled Knowledge Base
  

• Simple forms for onboarding and custom values
  

Community member Timothy Miller put it best: “Doing well… good to see the improvements rolling out.” The Freemium plan gives agencies a no-risk way to explore ExtendlyOS, while providing clients with branded, professional support tools from day one.

The Big Reveal: Support AI V2

The highlight of the Town Hall was the launch of Support AI V2. Zach Gilliland shared that Extendly has invested over $750,000 into building enterprise-level AI support — combining advanced natural language processing with years of HighLevel expertise.

“Very few are able to execute on it where it’s an actual enterprise-level experience,” Zach said. “The support world is still figuring out AI, and I think we’ve cracked the code.”

Support AI V2 gives agencies instant, accurate, branded support — with 24/7 human rollover when needed. It’s a scalable solution that reduces costs while improving client retention.

Community Voices

Hearing from attendees underscored how these updates land in the real world. Sergio Leon responded to one reveal with, “That’s another gem.” These quick reactions show how valuable agencies find Extendly’s continuous product improvements.

Others shared how combining AI with human support has become their retention “secret weapon,” letting them serve clients 24/7 without adding staff.

Extendly Giving Back (Community Spotlight)

The October Town Hall wasn’t just about business growth — it also spotlighted Extendly’s culture of giving back. Beant shared the story of Dustin, a longtime customer, and his young son, Kai, who is facing serious health challenges. To support the family, Extendly is rallying the community and raising funds to help cover Kai’s care and ease the burden on Dustin’s family.

This moment reminded everyone that while we’re building agencies, SaaS platforms, and AI tools, at the heart of Extendly is a commitment to people. As Beant shared, it’s not only about scaling businesses but also about “showing up for each other as a community.” By contributing to Kai’s fundraiser, Extendly and its partners are making a tangible impact far beyond software and services.

👉 Support Kai’s Fundraiser Here

Why This Matters for Agencies

Each update connects back to one theme: scaling without added overhead. Smarter trial tracking gives you better conversion data. Affiliates open new revenue streams. The Freemium plan lowers the barrier for onboarding clients. And Support AI V2 ensures agencies can deliver instant, branded, 24/7 support without hiring bigger teams.

For agencies competing in a crowded SaaS market, these tools aren’t just nice to have — they’re what make growth sustainable.

What’s Next

The October Town Hall set the tone for a strong Q4, but the team also teased what’s coming in November. Expect deeper ExtendlyOS integrations, more AI enhancements, and new affiliate resources. As Beant said, the goal is to not only give agencies the tools to survive but the edge to dominate.

With Extendly continuing to lead innovation in the HighLevel space, agencies that stay plugged into these Town Halls will always be a step ahead of their competition.

Want to stay ahead of the curve? Don’t miss the next Extendly Town Hall, happening the first Wednesday of every month at 10 a.m. PT.

👉 Book a Demo with Extendly to see how ExtendlyOS and Support AI V2 can transform your agency’s growth and client retention.

👇 Let us know your thoughts in the comments and don’t forget to like and subscribe for more updates.