Why More GHL SaaS Agencies Trust Extendly for HighLevel Support

Since 2021, Extendly has helped hundreds of HighLevel agencies grow, scale, and retain more customers through premium, white-labeled support and onboarding. But what exactly makes Extendly stand out from the rest?

Let’s explore why top agencies consistently choose Extendly as their go-to support partner.

1. More Than Just Support: Meet ExtendlyOS

At the heart of every Extendly subscription is ExtendlyOS — a proprietary support operating system that redefines what agency support looks like.

With ExtendlyOS, you get:

• A fully branded support experience for your agency

• Complete control over your knowledge base, including the ability to add your own articles

• Branded web widgets and feature announcements for your clients

• Coming soon: in-app pop-up banners (“Nudges”) that allow you to promote offers and updates directly within your clients' HighLevel dashboards

This transforms traditional customer support into a proactive engagement tool that enhances retention, boosts upsells, and strengthens your agency’s brand.

2. Certified Experts That Understand HighLevel Inside and Out

Extendly is the only support company in the HighLevel ecosystem with a fully HighLevel Certified team.

That means:

• Faster resolutions

• Higher accuracy in support responses

• Elevated client confidence and satisfaction

No generalist virtual assistants here — only certified experts who handle your clients with the care and knowledge they deserve.

3. Transparent, Consistent Performance

Extendly shares real support performance metrics every single week — not just when the numbers look good.

Here’s what you can consistently expect:

• Customer Satisfaction: Between 94–96%

• Average First Response Time: Around 60 seconds

This transparency ensures that you're always in the loop and your clients are always taken care of. That kind of service leads to less churn and more referrals.

4. Proven Track Record — Backed by Industry Leaders

Experience matters — and Extendly has been trusted by the best.

• In 2024 alone, 47% of all Platinum and Diamond SaaSPreneur Award-winning agencies relied on Extendly for their support.

• Over 250+ HighLevel agencies that won the SaaSPreneur Award in 2024 were Extendly clients.

This isn't just about numbers — it’s proof that the top-performing agencies trust Extendly to deliver for their customers.

5. In Business Since 2021 — And Built to Scale

Extendly has been supporting HighLevel agencies since 2021, long before many competitors even entered the space. That longevity has allowed Extendly to:

• Refine its systems and processes

• Build a strong, scalable infrastructure

• Develop deep platform knowledge and insights

When you choose Extendly, you're choosing stability, reliability, and a proven growth partner.

6. Real Value That Pays for Itself

Let’s be real — support quality directly impacts your revenue.

• Just one lost customer at $300/month could outweigh any short-term savings from a budget provider.

• Poor support damages your reputation and reduces referrals.

• Happy clients leave reviews, refer others, and stay longer.

Extendly helps you retain more clients, increase 5-star reviews, and create a referral engine through exceptional service.

7. More Than Just Support — It’s Growth Enablement

Extendly’s value doesn’t stop at customer support. As a full-service white-label partner, Extendly also provides:

• Branded onboarding experiences

• A2P approvals fast and first time

• Scales as you scale

• Always improving and optimizing faster then others

• Strategic customer success support

All of this is delivered under your agency's brand, helping you scale faster without adding internal overhead.

Final Thoughts

If you’re serious about growing your SaaS agency, you need a partner that treats your customers as their own — and delivers results you can trust.

Extendly is more than just a support solution. It’s a strategic partner trusted by hundreds of top-performing agencies — including nearly half of all 2024 Platinum and Diamond award winners.

Don’t settle for cheap support. Choose Extendly — where support meets strategy.